Desktop Support Specialist

Job Summary

Position Overview

Key Responsibilities

• Coordinate and deliver technical support for faculty and staff, responding to a variety of technology needs
• Install, configure, upgrade, and maintain hardware, software, and peripheral devices
• Troubleshoot issues and provide practical, user-focused solutions to support day-to-day operations
• Collaborate with IT colleagues to ensure consistent, high-quality service delivery
• Contribute to the evaluation and implementation of technology solutions that enhance instructional, academic, and research activities
• Support ongoing efforts to improve processes, tools, and user experience across supported environments

What You Bring

• Demonstrated ability to diagnose and resolve technical issues across a range of systems and devices
• Strong communication skills with the ability to work effectively with both technical and non-technical users
• A collaborative, service-oriented approach with attention to detail and follow-through
• Ability to manage multiple priorities and work independently while contributing to a team environment

Working Environment

• You will be part of a team-oriented IT function that partners closely with faculty and staff
• The role offers a balance of independent work and collaboration, with opportunities to contribute to new technology initiatives and continuous improvement efforts that support the broader mission

What We're Looking For

• Education and Experience Required:
• Demonstrated ability to diagnose and resolve technical issues across a range of systems and devices
• Strong communication skills with the ability to work effectively with both technical and non-technical users
• A collaborative, service-oriented approach with attention to detail and follow-through
• Ability to manage multiple priorities and work independently while contributing to a team environment

• Education and Experience Required:
• Demonstrated ability to diagnose and resolve technical issues across a range of systems and devices
• Strong communication skills with the ability to work effectively with both technical and non-technical users
• A collaborative, service-oriented approach with attention to detail and follow-through
• Ability to manage multiple priorities and work independently while contributing to a team environment

• Education and Experience Required:
• Demonstrated ability to diagnose and resolve technical issues across a range of systems and devices
• Strong communication skills with the ability to work effectively with both technical and non-technical users
• A collaborative, service-oriented approach with attention to detail and follow-through
• Ability to manage multiple priorities and work independently while contributing to a team environment

Skills Required

• Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
• Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
• Knowledge of:
• personal computer, network, server and office productivity technologies
• computer networking concepts including IP networking and firewalls

• Capable of providing quality end-user support and training with patience and consideration of others
• Clear and effective verbal and written communications skills. Good interpersonal skills
• Demonstrated ability to troubleshoot hardware and software problems on desktops
• Ability to:
• plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
• complete projects within deadlines
• lift and carry 10-25 pounds frequently and 40 pounds occasionally

Preferred

• Basic understanding of Microsoft Active Directory management including group policy
• Ability to navigate collections and packages via SCCM
• Knowledge of:
• workstation/user administration within a LAN environment
• web design and maintenance desirable

Additional Information

• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible for Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

• Administrative and Operational Support 3
• Pay Band S050
• Job Code #20003371

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Equal Opportunity Employer