Desktop Support Specialist

Location: Orlando, FL 32801 Schedule: Monday–Friday, 8:00 AM–5:00 PM Pay Rate: $25–$30/hour Contract: Through April 2027, with potential for extension Start Date: ASAP About The Opportunity We are seeking an experienced Lead, Desktop Services professional to provide technical leadership and hands-on support for enterprise workplace technology. This role will oversee the deployment, support, troubleshooting, and lifecycle management of end-user technology, while coordinating technical projects and helping drive continuous improvements across the desktop environment. This is an excellent opportunity for a self-motivated IT professional who enjoys solving complex technical issues, coordinating multiple priorities, and serving as a trusted escalation point for desktop and endpoint technology. What You'll Do Lead the deployment, configuration, and support of laptops, desktops, printers, mobile devices, and other workplace technologies.Coordinate hardware refreshes, office openings and relocations, technology rollouts, and other endpoint deployment projects.Serve as an escalation point for complex desktop, printing, endpoint, and workplace technology issues.Lead troubleshooting efforts for critical incidents and high-impact technical issues.Coordinate daily Desktop Services activities, prioritizing incidents, service requests, and project deliverables.Partner with internal teams including Infrastructure, Security, Networking, Service Desk, and business stakeholders to resolve issues and implement technology solutions.Work with vendors and technology partners to coordinate successful deployments and implementations.Ensure endpoint deployments meet security, compliance, and operational standards.Monitor recurring technical issues and identify opportunities for process and service improvements.Create and maintain technical documentation, standards, procedures, and knowledge articles.Support initiatives designed to modernize and improve the organization's workplace technology environment. Required Qualifications 5+ years of experience supporting enterprise desktop and workplace technologies.Strong hands-on experience with:Windows operating systemsLaptops and desktop computersEnterprise printing solutionsMobile devicesMicrosoft 365Endpoint management platforms such as Microsoft Intune, MECM/SCCM, Workspace ONE, or similar.Experience coordinating technical projects, deployments, refreshes, or operational support activities.Strong troubleshooting, analytical, and problem-solving skills.Ability to independently manage multiple priorities and meet deadlines with minimal supervision.Excellent written and verbal communication skills.Strong customer-service mindset and ability to work effectively with both technical and non-technical users. Preferred Qualifications Experience leading enterprise endpoint refresh or technology deployment programs.ITIL Foundation certification.Microsoft endpoint management or workplace technology certifications.Experience with ServiceNow or another IT service management platform.