Desktop Support Specialist

Location: Richardson, TX. Work Arrangement: 100% Onsite. Type: Contract-to-Hire (6‑Month Contract with Potential Direct Hire). Travel: Occasional travel to other Texas locations.

Responsibilities

• Provide Tier 2 and Tier 3 technical support in an enterprise environment.
• Troubleshoot and resolve hardware, software, network, and end-user technology issues.
• Provide onsite technical support and occasional support at other Texas locations.
• Support and administer technologies including Active Directory, Microsoft/Windows environments, Google Workspace, and ITSM platforms such as ServiceNow.
• Assist with user account, identity, and access management activities.
• Create and maintain technical documentation, procedures, and knowledge-base content.
• Participate in technology projects, including system implementations, upgrades, and enhancements.
• Follow established IT service management processes and service-level expectations.
• Maintain accurate IT asset records and support asset management activities.
• Collaborate with IT and business stakeholders to improve service delivery and the end-user experience.
• Provide technical guidance, training, and knowledge-sharing to users as needed.
• Follow established workplace safety and operational procedures.
• Stay current with emerging technologies and identify opportunities to improve systems and support processes.

Required Skills

• 3+ years of hands-on experience in desktop support, end-user support, systems support, or IT operations.
• Strong experience with Active Directory and Microsoft/Windows environments.
• Experience supporting Google Workspace/Google Suite.
• Experience with ServiceNow or another enterprise ITSM platform.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication, organization, and customer-service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently as well as within a collaborative IT team.
• Ability to work 100% onsite in Plano, TX.
• Willingness to travel occasionally to other Texas locations.

Preferred Skills

• CompTIA A+
• Microsoft certifications, including MCP or MCSA
• ITIL v3/v4
• Experience supporting enterprise or multi-site environments
• Experience with system implementations, upgrades, or infrastructure projects
• Experience with IT asset management and technical documentation