Desktop Support Specialist

Desktop Support Specialist position in Austin, TX – Onsite 5 days a week, M-F. 6 Month Contract to Hire.

About the Role

We are seeking a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This role involves responding to user inquiries via phone or remote session, troubleshooting a variety of IT problems, and ensuring timely resolution through effective communication and technical expertise. The ideal candidate will have experience in a help desk environment and demonstrate working knowledge of common IT tools and support methodologies.

Key Responsibilities

• Respond to user inquiries via phone or remote session, providing support for computer software and hardware issues with a focus on customer service and technical resolution.
• Utilize software tools for remote management, troubleshooting, asset management, patch management, and antivirus operations.
• Participate in the help desk ticket dispatch rotation to ensure prompt handling of support requests.
• Install and perform repairs on hardware, software, and peripheral equipment in accordance with design and installation specifications.
• Document daily support activities, including communication transactions, issues encountered, actions taken, and installation activities.
• Evaluate software and hardware, making recommendations for upgrades or improvements.
• Perform user account password resets and support user onboarding by setting up equipment, installing cables, operating systems, and required software.
• May create and manage Active Directory user accounts, Microsoft Exchange mailboxes, and distribution groups.
• May develop and distribute user documentation, training materials, and standard operating procedures.
• May provide training to users on the correct use of hardware and software tools.
• Participate in special projects and perform additional duties as assigned.

Qualifications

• Minimum of one (1) year of experience in desktop support.
• College education or technical training in computer-related fields may substitute for experience on a year-for-year basis.

Required Skills

• Hands-on experience with Active Directory, Microsoft Intune and Microsoft Exchange.
• Working knowledge of help desk environments and basic IT support processes.
• Familiarity with commonly used computer software applications and hardware.
• Strong interpersonal communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced support environment.

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Pay

$20-$23 an hour.

This response is AI-generated, for reference only.