Desktop Support Specialist

About the Role

Our Houston Galleria area client is seeking a Desktop Support Analyst with 3-7 years of experience supporting modern desktop technologies in a fast-paced corporate environment. This hybrid opportunity involves supporting end users at all levels of the organization, including executive leadership.

Requirements

• 3-7 years of hands-on Desktop Support experience in a corporate environment
• Strong experience supporting Windows 10 & Windows 11 operating systems
• Experience with Microsoft 365 (O365) including Outlook, Teams, OneDrive, and Office applications
• Solid understanding of Active Directory (AD), Azure AD/Entra ID, user account administration, and group policies
• Experience with desktop, laptop, mobile device, printer, and peripheral support
• Knowledge of imaging, software deployment, patching, and endpoint management tools (Intune, SCCM/MECM preferred)
• Experience supporting hybrid and remote users, VPN connectivity, and basic networking concepts
• Familiarity with ticketing systems and ITIL-based support processes
• Executive/VIP support experience is highly preferred

Qualifications

• Associate or bachelor's degree in information technology or related field preferred, but not required
• A+ Certification, CompTIA, or Microsoft certifications are a plus
• Strong troubleshooting, problem-solving, and documentation skills

Skills

The successful candidate will possess an outstanding customer-first attitude, a positive and professional demeanor, and a genuine desire to help others. We are looking for someone who is highly personable, adaptable, and able to build strong relationships with employees at all levels of the organization. A proactive "can-do" mindset, strong communication skills, and the ability to remain calm under pressure are essential.