Desktop Support Specialist
GREATER DAYTON IT ALLIANCE · Miamisburg, OH · Yesterday
Information TechnologyFull-time
About the role
Supports end users in resolving technical issues related to software applications and hardware.
Responsibilities
- Diagnose and resolve computer hardware and software problems
- Provide training and support on new software and hardware
- Document and track incidents and resolutions
- Work closely with IT infrastructure team to ensure system stability
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in desktop support or similar role
- Strong problem-solving skills and ability to work independently
- Experience with Windows operating systems and common software applications
Qualifications
- Microsoft Certified Professional (MCP)
- CompTIA A+
Skills
- Technical troubleshooting
- Customer service skills
- Problem resolution
- Software installation and configuration
Benefits
- Health insurance
- 401(k) plan
- Paid time off
Pay
- $50,000 - $60,000 annually
Schedule
- Monday through Friday, 8:00 AM - 5:00 PM