Desktop Support Specialist

About the role

We are hiring an intermediate Workstation Support Technician to support the State of Tennessee’s West, Middle, and Metro Regional team. The team this individual will be joining helps support multiple counties of Tennessee and 20+ State agencies. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.

About Eight Eleven: At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs. For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Responsibilities

• Troubleshoot desktop, laptop, and hardware technology issues.
• Support multiple Tennessee counties and 20+ State agencies.

Requirements

• Exceptional customer service experience (over the phone/face‑to‑face).
• Passion and aptitude to build a career in IT.
• Ability to take constructive criticism.
• Experience supporting inbound customer requests in an IT environment.
• Previous experience utilizing ticketing systems (ServiceNow preferred).
• Proficiency with Windows and Mac laptops and desktops.
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers, scanners, and copiers.
• Strong written and verbal communication skills – able to relay technical ideas to a business audience.
• Ability to maintain composure, tact, and effectiveness under stressful conditions.

Qualifications

• Associate’s degree.
• A+ Certification.
• Experience working with networking equipment (routers, switches, hubs).