Desktop Support Specialist

Location: Remote (within WI)
Duration: 10+ months

Requirements

• 5+ years of Tier 3 workstation support, including maintenance of workstation software and hardware in an enterprise environment
• 5+ years supporting and maintaining operating systems for user workstations
• 5+ years managing desktop-support incidents and service requests through resolution
• 5+ years of strong written and oral customer-support communication
• 2–5 years supporting and maintaining printers, scanners, and other workstation peripherals (preferred)
• 2–5 years providing technical assistance on projects assigned by a Desktop Support Supervisor (preferred)

Skills

• Software packaging: experience packaging applications for mass deployment using SCCM, Ivanti, or comparable endpoint-management tools
• Patch management: experience managing workstation/application patching in an enterprise desktop environment
• Imaging: experience creating or deploying workstation images using SCCM, Ivanti, or comparable tools
• Learning Management Systems (LMS) support experience
• Google Workspace support experience
• Microsoft Group Policy Objects (GPOs)