Desktop Support Specialist

About the role

A 3-6 month contract position available in Boston, requiring 4+ years of professional experience or a mix of internships, co-ops, etc. An Associates Degree or equivalent combination of education and experience is acceptable. Must have great customer service and end-user empathy, technical proficiency with a variety of software, hardware, and applications, and the ability to multi-task and prioritize effectively. Experience using a ticketing system to track incidents and demonstrated problem-solving ability are required. Broad network and desktop knowledge is necessary, along with the ability to give verbal instructions patiently to non-technical users.

Responsibilities

• Familiarity with Service Now
• Windows Active Directory
• Microsoft Exchange
• Remote Assist
• Windows Server 2003/2008
• Microsoft Office 2003/2010
• Microsoft Explorer 7-10
• Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7
• TCP/IP, HTTP
• CITRIX
• DHCP
• VPN
• VDI
• VMware
• Cisco hardware
• encryption
• security
• SCCM

Requirements

• Associates Degree or equivalent combination of education and experience
• 4+ years of professional experience or mix of internships, co-ops, etc.
• Technical proficiency with a variety of software, hardware, and applications
• Experience using a ticketing system to track incidents
• Demonstrated problem-solving ability
• Broad network and desktop knowledge
• Ability to give verbal instructions patiently to non-technical users