Desktop Support Specialist

Responsibilities

• Respond to new IT Support requests, prioritize, and document issues and resolutions
• Respond to tickets and complete detailed responses in ticketing system
• Respond to end user issues in a timely manner per SLA requirements
• Perform Desktop/Hardware installs and moves
• Perform Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
• Support MS Office products and O365 applications, and other software applications
• Support Internet Explorer, Edge, Chrome and Firefox
• Installation and configuration of printers
• Troubleshooting end-user problems with various desktop/laptop issues
• Remove threats (virus, malware, etc.)
• Track assets, and document software installations
• Basic network configurations in Windows (DHCP configuration versus static IP addresses)
• Work with the IT Administrator in handling other miscellaneous IT projects

Requirements

• Basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
• Familiar with PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
• Solid understanding of how to install the Windows OS (10,11) and configure with necessary drivers
• Familiar with Active Directory
• Must be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal tools
• Basic knowledge of Ethernet cables and how to terminate them, and install the corresponding data jacks (not a requirement as this can be taught, but it’s a plus if already known)
• Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
• The ability to work with other employees and end users to provide support in a timely, and friendly manner
• Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)
• The ability to work both autonomously and as a member of a team
• The ability to work on site Monday – Friday
• A+ certification (nice to have)
• College degree preferred
• Driver’s license required
• Access to a personal vehicle a plus to travel to satellite facilities
• Ability to perform routine and emergency PC maintenance during non-business hours

Qualifications

None specified

Skills

None specified

Benefits

Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Pay

Competitive Salary range: $44,000 - $55,000Base salary may vary based on factors such as location, skills, and relevant experience.

Schedule

Monday – Friday