Desktop Support Specialist

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts (password resets, permissions, onboarding/offboarding).
• Afford email, VPN, and remote access support.
• Document technical issues and resolutions.
• Support system updates, backups, and security protocols.
• Cook with third-party vendors when necessary.
• Maintain IT inventory and equipment tracking.

Requirements

• Good speaking and written language skills.
• Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role.
• Hands-on experience with Windows & Mac OS environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of networking, endpoint security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Exceptional Customer Service skills.
• Keen attention to detail.
• Able to prioritize and perform Service Desk tasks.
• Able to work various shifts.
• Manage Client Audit Requirements and provide evidence on a timely manner.
• Must have a working understanding of the ITIL framework.
• Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.
• Customer-oriented attitude.
• Degree / diploma in Computer Science (preferred).
• Able to travel to different offices within/outside the country (if required).
• MCSA/MCSE/CCNA would be an added advantage.