DESKTOP SUPPORT SPECIALIST

About the Department

The Department of Social Services (DSS) comprises the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City through innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency. Information Technology Services (ITS) supports the daily, emergent, and long-term technology needs of both agencies, developing and enhancing infrastructure and applications for client eligibility systems, case management, housing, employment services, revenue systems, and personnel systems.

About the Role

Under the general supervision of the Desktop Support Manager, the Desktop Support Specialist performs highly complex technical and project-oriented work supporting enterprise desktop computing services. This role involves planning, coordinating, and implementing desktop modernization initiatives, endpoint management projects, operating system deployments, software packaging, endpoint security, and lifecycle refresh activities to ensure reliable, secure, and standardized computing services.

Responsibilities

• Plan, coordinate, and implement desktop modernization initiatives, endpoint management projects, operating system deployments, software packaging, endpoint security, and lifecycle refresh activities.
• Collaborate with technical teams, business stakeholders, vendors, and project managers to deliver enterprise technology solutions.
• Lead enterprise desktop deployment, lifecycle replacement, operating system migration, imaging, hardware standardization, and endpoint modernization projects by planning work activities, coordinating technical resources, monitoring milestones, and ensuring successful implementation.
• Administer enterprise endpoint management platforms including Microsoft Intune and Microsoft Configuration Manager (SCCM).

Schedule

9 AM – 5 PM (after hours/weekends if required).

Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human-computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, and four years of satisfactory full-time experience related to the position with a specialization in a relevant technology, process, methodology, and/or domain; or
• An associate degree from an accredited college in the fields listed above, and six years of satisfactory full-time experience with a specialization in a relevant area; or
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to the position with a specialization in a relevant technology, process, methodology, and/or domain; or
• Education and/or experience equivalent to the above.

Preferred Skills

• Knowledge and hands-on experience with PCs and Macs operating systems in a large WAN environment using Active Directory tools.
• Knowledge of Microsoft SCCM deployments and functions.
• Knowledge of Microsoft Intune and Azure technologies.
• Understanding of current and emerging Cloud infrastructure technologies.
• Excellent analytical, strategic conceptual thinking, planning, and execution skills.
• Strong verbal and written communication skills, including the ability to explain technical concepts to business leaders and business concepts to the IT workforce.
• Effective influencing and negotiation skills in environments where needed resources may not be directly controlled.
• Experience in the repair and troubleshooting of Lexmark printer devices.

Additional Information

• Public Service Loan Forgiveness may be available for eligible employees. For more information, visit the U.S. Department of Education’s website.
• New York City residency is not required for this position.