Desktop Support Specialist

About the role

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. Cherry Bekaert’s Technology team is seeking a Desktop Support Specialist to provide onsite technical support for firm-issued hardware, endpoint devices, office technology, and workplace collaboration systems. This role manages laptop imaging and deployment, hardware troubleshooting, device lifecycles, asset tracking, and technology support for office locations. You will serve as a primary onsite resource for hands-on support and collaborate with the Service Desk, Infrastructure, Security, and third-party vendors to maintain endpoint standards and service excellence.

Responsibilities

• Deploy, configure, refresh, and manage laptops, desktops, mobile devices, and peripherals throughout the asset lifecycle.
• Troubleshoot, repair, and support endpoint hardware, Windows devices, connectivity, and workplace technology.
• Maintain asset inventory and coordinate procurement, warranties, returns, and device recovery activities.
• Provide onsite support for conference rooms, audiovisual systems, meetings, training sessions, and office events.
• Collaborate with vendors and internal teams to resolve hardware, software, network, and infrastructure issues.
• Support office moves, openings, acquisitions, and technology integration projects.
• Maintain accurate documentation and comply with security, asset management, and IT standards.
• Contribute to endpoint standardization, process improvements, and continuous service enhancement.
• Support occasional after-hours and emergency technology needs.

Requirements

• High school diploma or equivalent.
• 3+ years of progressive experience providing desktop support, endpoint management, hardware deployment, or related IT support services.
• Strong knowledge of Windows 10 and 11, endpoint hardware, mobile devices, and workplace technology.
• Experience troubleshooting hardware, peripherals, workstations, and endpoint-related issues.
• Proficiency with endpoint deployment and management tools such as Microsoft Intune, Windows Autopilot, Microsoft Configuration Manager, or similar platforms.
• Familiarity with Microsoft 365, Active Directory, Microsoft Entra ID, and authentication technologies.
• Understanding of networking fundamentals, including Wi-Fi, VPN, TCP/IP, and connectivity troubleshooting.
• Knowledge of IT asset management, inventory control, and device lifecycle management.
• Strong customer service, communication, organizational, documentation, analytical, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with internal teams and vendors.

Benefits

Our shared values foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect. You will have the opportunity to innovate and do work that motivates and engages you in a collaborative environment focused on enabling your career growth and continuous professional development. We offer competitive compensation and a total rewards package that focuses on all aspects of your wellbeing, with flexibility to do impactful work and the time to enjoy your life outside of work. Opportunities to connect and learn from professionals from different backgrounds and with different cultures.

Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

Pay

Salary range: $54,800–$80,500. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location.

About the company

Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/.