Desktop Support Specialist Associate

University of Michigan Ann Arbor, MI Job posting number: #7372602 Posted: October 14, 2026 Application Deadline: Open Until Filled Job Description Job Summary Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for you to join the MiWorkspace Neighborhood IT support team as a Desktop Support Specialist Associate. MiWorkspace is the flagship desktop support provider at U-M on the Ann Arbor campus. You will perform onsite support of Windows, Mac, mobile (iOS/Android) and print devices. Tasks include hardware and software troubleshooting, application installation, asset management, general network support, and fulfilling requests via documented process and standard procedures. You may participate in an on-call rotation and perform occasional work during non-business hours and on weekends. You will report to a Desktop Support Manager or Supervisor in MiWorkspace Neighborhood IT. If you have an exceptional focus on customer service, a solid technical background with the ability to relate to a non-technical audience and want to be part of the best public university in the country, MiWorkspace is for you. Responsibilities* Provide technical support and service restoration, in-person or remotely via phone/chat Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals. Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers expectations Maintain accurate asset management records Required Qualifications* Bachelor's degree, preferably in computer science, business computing or a related field or equivalent combination of education, certification, and experience Minimum 1 year working in a role providing end user technical support Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365, etc.) Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration Excellent customer service skills. Ability to deliver clear messaging to a variety of audiences/skill levels. Why Work at Michigan? Benefits In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include: Generous time off A retirement plan that provides two-for-one matching contributions Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses Maternity and Parental Leaves Vision and Dental Insurance Apply Now Please mention to the employer that you saw this ad on WomenInScience.com Share this job:[Save this Job] Contact Information More Info Job posting number: #7372602 Application Deadline: Open Until Filled Employer Location: Online Job Advertising JAX,Florida United States More jobs from this employer