Associate Desktop Support Specialist

Provides a single point of contact for end-users to receive Tier 1 support and maintenance within the organization's desktop computing environment. Responsible for installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, laptops, iPads, iPhones, peripherals, and applications to ensure optimal performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Maintains and documents all work in the automated Help Desk system. Works collaboratively with all aspects of information technology and customer departments. Education High School Diploma or Equivalent Required Bachelor's Degree in Computer Science, Information Technology, or related field Preferred Experience General Experience with Windows operating systems, terminal hardware, controller hardware and software, and emulation software Preferred General Experience In a Hospital Environment Preferred General Experience and knowledge supporting, troubleshooting, and configuring PC Hardware Preferred Licenses