Associate Desktop Support Technician

We need to output only HTML fragment, no /. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: description of responsibilities (installing, maintaining, troubleshooting PC hardware, etc.) That's responsibilities. Minimum qualifications (education, certification, etc.) That's qualifications. Preferred qualifications (A+, CCNA, etc.) Could be under Qualifications or separate? We can combine into Qualifications section with subpoints? But we must use

• for any list of duties/requirements/benefits. So we can have sections: Responsibilities (list), Requirements (maybe Minimum Qualifications), Qualifications (Preferred). However we must not repeat job title heading. Also we have Physical Requirements, Working Environment, Skills and Abilities, Scheduled Weekly Hours (40), Exempt/Non-Exempt shift, location, etc. Benefits? Not mentioned. Pay? Not mentioned. Schedule? We have Scheduled Weekly Hours: 40, Exempt/Non-Exempt Shift: United States of America (Non-Exempt). That's schedule info. So we can include a Schedule section with that info. Benefits: none. Pay: none. So we omit those. We need to preserve all substantive info. Remove boilerplate: welcome, apply button, EEO, etc. Also remove duplicated lines. Also remove "Other duties may be assigned." repeated? We'll keep once. We need to format with

  headings and

  for prose,

  • for lists. Let's extract sections: About the role: maybe a brief overview? The posting starts with "Responsible for installing, maintaining, and troubleshooting PC hardware and peripheral components." That's more responsibilities. Could have an About the role paragraph summarizing. We could create About the role with a short paragraph summarizing the role: "Provides technical support for workstation hardware and software, performs repairs, training, project coordination, etc." But we must not invent or summarize away detail. However we can paraphrase but must preserve all substantive info; summarizing may lose detail. Better to not create About the role if we don't have a distinct overview separate from responsibilities. The instruction: "Prefer a few substantive sections over many thin ones." We could combine About the role and Responsibilities into one Responsibilities section. But they said use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It's not mandatory to include all; include only when posting has real specific content. So we can include Responsibilities, Requirements (minimum qualifications), Qualifications (preferred), Skills And Abilities, Physical Requirements, Working Environment, Schedule. Also maybe "Project Coordination" etc is part of responsibilities. We must not repeat job title as heading. Good. Now extract content: Responsibilities: list of duties from "CORE DUTIES AND RESPONSIBILITIES:" and preceding sentences. Let's capture bullet points. From text: - Installing, maintaining, and troubleshooting PC hardware and peripheral components. - Installs and verifies correct operation of software packages, including operating systems and typical office programs. - Provides training and technical assistance to end-users. - Identifies and resolves hardware, software, and operator problems. - Performs basic-to-moderate hardware repairs and refers complex, vendor-restricted, and warranty repairs to authorized service personnel. - Workstation: Technical Support: Provides Workstation (Personal Computer, laptop, tablet, ext.) related support for the end-user. - Troubleshoots, repairs, and inspects end-user hardware and software. - Assesses end-user reported workstation hardware and software issues to determine the root-cause and provide appropriate remedial service. - Attempts to identify trends relative to such matters and recommends long-term solutions. - Answers computer-related questions and provides on-site end-user training as needed. - Assists end-users in navigating Information Technology processes including submitting requests and trouble calls. - Hardware and Software: Installs and tests end-user computer hardware and software as assigned. Devices include: PCs, laptops, tablets, printers, ip phones, mobile devices. Support for both wired and Wireless. - Assesses end-user reported PC hardware and software issues to determine the root-cause and provide appropriate remedial service. - Answers computer-related questions and provides on-site end-user training as needed. - Assists end-users in navigating Information Technology processes including submitting requests and trouble calls. - Maintains Technical Expertise: Improves personal knowledge of personal computer technology and associated software through reading, on-line training courses and any avenues provided by the IT department. - Network Support: Provide general support at the device level for network connection and inspection. - Project Coordination: Reviews, identifies and documents any issues, barriers, or risks and brings them to management’s attention. Provides Project/Task Coordination Services to customers as assigned. Participates in joint application and/or technical development sessions. Apprises status, schedule variances, and outstanding issues with team members and project managers. Manages workload and balances quality of work with deadlines. Completes proper documentation of work tasks per policy. Assists in controlling project costs and communicates any project-related expenses (as assigned). Suggests ways to better accomplish assigned tasks. Successfully meets deadlines, user’s expectations and project goals. Participates in departmental and project teams as requested in a support role and reports all relevant information and/or notes back to the rest of the team. Manages expectations and engages management to review/resolve any potential changes to project scope, expected deliverables, etc. Participates in post implementation review of projects. Implements changes while adhering to the change control policy and procedures for the project in order to deliver a successful solution to the customer. Communicates to all parties the natures, significance and risk factors of corresponding projects. - Team Building: Performs the following core duties: participates in mentoring, training, and development of other employees. Participates in training and professional development sessions. Participates in departmental teams. Travels independently to remote sites and communicates back to the team while working offsite (if assigned). Exhibits objectivity and openness to the view of others, including patients/families and customers. Offers assistance and support to co-workers. Contributes to building positive team spirit and cohesiveness. Balances team and individual responsibilities. Works proactively and cooperatively in group problem-solving situations. Proactively works to resolve conflicts. Encourages peers to seek innovative approaches to solve problems. Engages peers/ employees in improving the quality of the work. - This position may require travel to other the West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support. - Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed. - Accepts on-call responsibilities and responds with action, either by phone call or on-site as defined by Department Policy. - Biomedical Device Support & Maintenance: The following responsibilities may apply to some WVU Medicine Sites: Liaison for repair vendors of medical equipment, coordination of service and service contracts for medical equipment, documentation of medical equipment service, preventative maintenance on medical equipment, and basic repair of medical equipment. - Other duties may be assigned. We need to avoid duplication: some lines repeated (like assessing end-user reported issues appears twice). We'll keep unique. Now Requirements (Minimum Qualifications): - Associate degree in Information Technology or technical-related field OR two (2) years’ experience with personal computer hardware and software support. - This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. - Certification completion will be required within four months of formal certification training completion. - Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT. Qualifications (Preferred): - A+ Certification, CCNA, MCP, or MCSE. Skills And Abilities: list from "Skills And Abilities" section: - Ability to handle and maintain confidential information - Ability to work well under high stress conditions. - Ability to work independently or cooperatively as a team member. - Ability to adapt to various workloads and assignments. - Ability to work with multi-disciplinary groups and facilitates meetings - Must have reading and comprehension ability. - Must be able to type. - Possess good oral and written communication skills. - Ability to prioritize tasks. - Must have independent decision-making ability. - Ability to work in a fast paced and rapidly changing environment must be flexible. - Ability to sit for extended periods of time. Physical Requirements: - Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift. - Employee must be able to respond quickly to visual and audible alarms generated by the systems that automatically monitor network devices. Working Environment: - The work environment is a standard office environment. Schedule: - Scheduled Weekly Hours: 40 - Exempt/Non-Exempt Shift: United States of America (Non-Exempt) We also have location: Address 1 Medical Center Drive Morgantown West Virginia. Could be included in a paragraph maybe under About the role? But we have no specific heading for location; we could include in a

    under Responsibilities or a separate section like "Location". Not in allowed headings list. Could fold into a short

    under Responsibilities or maybe under About the role. Since we don't have About the role, we could add a

    after Responsibilities with location info. But instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." So location is minor metadata; we can fold into a short

    . We'll add a

    after Responsibilities maybe. Also we have "Company SYSTEM West Virginia University Health System Cost Center 581 SYSTEM IT WVUH". That's also metadata; we can drop or fold into a short

    . Probably drop as not essential. We must not include boilerplate like EEO, equal opportunity, etc. Now construct HTML:

    Responsibilities

    • ... each duty as li
    We need to ensure we don't have overly long li; but okay. We'll combine similar duties to avoid redundancy but keep all substantive info. Might be long but okay. Let's craft list items: - Installing, maintaining, and troubleshooting PC hardware and peripheral components. - Installing and verifying correct operation of software packages, including operating systems and typical office programs. - Providing training and technical assistance to end-users. - Identifying and resolving hardware, software, and operator problems. - Performing basic-to-moderate hardware repairs and referring complex, vendor-restricted, and warranty repairs to authorized service personnel. - Providing workstation (PC, laptop, tablet) support: troubleshooting, repairing, inspecting hardware and software; assessing reported issues to determine root cause and providing remedial service; identifying trends and recommending long-term solutions; answering computer-related questions and providing on-site end-user training as needed; assisting end-users with IT processes (submitting requests, trouble calls). - Installing and testing end-user computer hardware and software (PCs, laptops, tablets, printers, IP phones, mobile devices) for both wired and wireless environments; assessing reported PC hardware/software issues to determine root cause and providing remedial service; answering computer-related questions and providing on-site end-user training as needed; assisting end-users with IT processes. - Maintaining technical expertise through reading, online training, and department-provided avenues. - Providing general network support at the device level for connection and inspection. - Project coordination: reviewing, identifying, documenting issues/barriers/risks and escalating to management; providing project/task coordination services; participating in joint application/technical development sessions; communicating status, schedule variances, outstanding issues; managing workload and balancing quality with deadlines; documenting work per policy; assisting in controlling project costs and communicating project-related expenses; suggesting improvements; meeting deadlines,