Desktop Support Specialist 3

Dexcom Corporation (NASDAQ: DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Founded with the vision to transform diabetes management, Dexcom has expanded its mission to empower people to take control of their health through personalized, actionable insights. With a team of passionate professionals, Dexcom is committed to improving human health on a global scale by continuously innovating biosensing-technology experiences.

About the Team

As a Desktop Support Level 3 professional, you'll join a collaborative team of technology experts dedicated to delivering exceptional IT support across the organization. This team ensures employees have the tools, technology, and support needed to succeed daily.

• Technical Excellence: Handle advanced troubleshooting, system administration, endpoint management, infrastructure support, and technology deployments while solving complex technical challenges.
• Collaborative Culture: Partner with Service Desk, Desktop Support, Infrastructure, Security, and Application teams to resolve issues and improve enterprise services.
• Continuous Improvement: Identify process improvements, automate repetitive tasks, contribute to knowledge management, and shape the future of the support environment.
• Customer-Focused Mindset: Deliver professional, timely, and effective support to enable employee productivity and connectivity.

Responsibilities

• Prioritize and manage multiple competing tasks in a fast-paced environment.
• Support technology in warehouse and distribution environments, including shipping, receiving, inventory movement, order fulfillment, and logistics processes.
• Diagnose and resolve complex technical issues, identify root causes, and implement long-term solutions.
• Communicate technical information clearly to both technical and non-technical audiences.
• Enforce IT policies, security requirements, and support procedures while maintaining a positive customer experience.

Requirements

• Advanced knowledge of Windows operating systems, endpoint management, Microsoft 365, Active Directory, Intune, SCCM, networking, and enterprise applications.
• Experience with warehouse environments, tools, and equipment.
• Minimum of 4-6 years of related experience.
• High School diploma/certificate or equivalent.

Schedule

• Monday-Friday, 8:00 AM to 5:00 PM.
• On-call rotation for the Dobson manufacturing site (2-week rotation with the team).
• Initial 2-week training at the Dobson location before transitioning to the RDC.

Benefits

• Comprehensive benefits program.
• Growth opportunities on a global scale.
• Career development through in-house learning programs and tuition reimbursement.
• Exposure to innovative, industry-leading CGM technology and the #dexcomwarriors community.

Pay

$28.79 - $43.22 per hour.

Travel required: 15-25%.