Desktop Support Manager - Bethesda, MD

About the role

The Desktop Support Manager position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction.

Responsibilities

• Lead a team of approximately 8–10 desktop engineers
• Serve as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues
• Spending a significant portion of time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise

Requirements

• Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience
• Minimum of 3 years of leadership, supervisory, or team lead experience
• Extensive hands-on enterprise desktop engineering and support experience
• Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process
• Comfortable performing hands-on technical work in addition to personnel management responsibilities
• Strong hands-on expertise with: Windows 11 enterprise environments, Active Directory, Group Policy, DNS, and DHCP, Endpoint security technologies including encryption, antivirus, firewall management, and patching, Desktop imaging and automated deployment tools, Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent, ServiceNow or similar IT Service Management (ITSM) platforms, Root cause analysis and incident management

Qualifications

• Candidates MUST possess at least one of the following certifications: CompTIA Security+, Network+, or equivalent
• ITIL Foundation (preferred)
• Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent)

Skills

• Leadership and supervisory experience
• Advanced troubleshooting and technical problem-solving skills
• Hands-on expertise with various desktop and endpoint technologies
• Experience with IT Service Management platforms

Benefits

Leidos offers competitive benefits packages, including health insurance, retirement plans, and paid time off. The company also provides professional development opportunities and a supportive work culture.

Pay

The pay range for this position is $82,550.00 - $149,225.00, with a base pay range of $75,000-$100,000. The actual salary may vary based on factors such as experience, qualifications, and internal equity.

Schedule

The Desktop Support Manager position requires working onsite full-time in Bethesda, MD, with a preference for candidates who can work five days per week.