Desktop Support Manager

About the role

HII Mission Technologies has an opportunity for a Desktop Support Manager to join our team in Springfield, VA. The Desktop Support Manager provides strategic and operational leadership for all end-user devices, ensuring their security, performance, and lifecycle management.

Responsibilities

• Anticipate evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility.
• Work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.
• Build and develop a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.

Requirements

• 3+ years leading and managing Enterprise IT teams
• Prior experience and demonstrated expertise in the following:
• - Leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team
• - Developing, managing, and documenting service-oriented processes such as Incident Management, Problem, Management, Request Management, and Knowledge Management

• Bachelor's Degree in related field with 7+ years of progressive hands-on experience administering and troubleshooting Enterprise IT systems, tools, and services.
• TS/SCI clearance required with ability to obtain Poly.

Preferred Requirements

• ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM)
• Leading and managing tasks and personnel across geographically distributed work force
• Working with/across multi-disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to resolve outages and improve service delivery

Benefits

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.