Desktop Support Lexington

About the role

Provide desktop support for agency users in Windows-based environments, delivering outstanding customer service while responding to user requests and incidents.

Responsibilities

• Install, configure, troubleshoot, and repair desktop hardware and software.
• Diagnose and resolve technical issues both onsite and remotely.
• Perform basic network troubleshooting and connectivity support.
• Document issues, resolutions, and support activities as required.
• Travel throughout the service area as needed.
• Lift and carry equipment and work in physically demanding or uncomfortable positions for extended periods when necessary.

Requirements

• Minimum of 1-2 years of hands-on desktop support experience.
• Experience installing, troubleshooting, and repairing hardware and software in a Windows environment.
• Working knowledge of basic networking concepts and troubleshooting techniques.
• Strong communication and customer service skills.
• Valid driver’s license with the ability to travel throughout the service area.

Preferred Skills

• Experience supporting enterprise IT environments.
• Familiarity with Active Directory, Microsoft Office 365, and ticketing systems.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently while managing multiple priorities.

About the company

Everforth Apex is a world-class IT services company serving thousands of clients globally. The company values innovation, collaboration, and continuous learning, and has received awards such as ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.