Desktop Support Engineer - Fishkill, NY - 100% Onsite - Contract - GAP - 12377-1

Company Overview

Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high‑quality, agile, and experienced workforce for niche technology projects of any scale. Our unique combination of technical and digital skills enables us to recruit, engage, and retain qualified talent while maintaining high ethical standards and innovative, industry‑best practices.

Position Details

Job Title: Desktop Support Engineer
Location: Fishkill, NY – 100% onsite (5 days per week)
Job Type: Contract

Interview Process: Two rounds – an initial virtual interview followed by an onsite interview at the Fishkill location for shortlisted candidates.

Job Summary

In this role you will work in a dynamic, high‑paced environment focused on ensuring that our employees’ end‑to‑end technology needs are met quickly and efficiently. You will deliver service that exceeds internal customer expectations across headquarters, stores, regional offices, distribution centers, and remote locations, enabling employee productivity with a consistently high level of service and satisfaction.

Responsibilities

• Provide an exceptional technology experience for Gap Inc. employees by listening, asking questions, soliciting feedback, and efficiently addressing device hardware, application issues, requests, and needs.
• Determine appropriate and alternative solutions using defined procedures and options.
• Research, diagnose, resolve, or escalate technical and procedural issues from multiple service channels using various tools and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing best‑in‑class service through all support channels, both in person and virtually.
• Ensure consistency in service quality and capabilities to maintain a high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products within a technology support environment.
• Support employees on‑site and remotely, adapting to needs across headquarters, stores, regional offices, distribution centers, and remote locations.

Requirements

• Excellent interpersonal and customer service skills.
• Ability to develop and maintain strong relationships with business partners and stakeholders at all organizational levels.
• Capacity to learn and apply process and technical knowledge in problem‑solving situations.
• Strong multitasking ability while keeping stakeholders informed.
• Personal accountability to meet key performance measurements.