Desktop Support Engineer

About the role

This role is ideal for a hands-on IT support professional who enjoys solving problems, delivering high-touch user support, and working in a fast-paced enterprise environment. The ideal candidate will provide Level 1 desktop and help desk support, troubleshoot hardware and software issues, and deliver white-glove support to executives and VIP users.

Responsibilities

• Provide Level 2 and Level 3 desk-side and remote technical support to end users via phone, email, and in person.
• Diagnose and resolve complex hardware, software, and network-related issues, including routers, switches, and wireless equipment.
• Install, configure, and maintain computers, peripherals, routers, switches, and network devices.
• Support and troubleshoot Cisco networking equipment, primarily Meraki.
• Perform on-site IT support at remote oil field locations and rigs, often working independently with no local IT support.
• Assist with user account administration, password resets, and access permissions.
• Collaborate with centralized IT teams while operating autonomously in the field.
• Accurately document incidents, resolutions, and field support activities.
• Participate in a rotating on-call schedule.
• Travel throughout Oklahoma and occasionally within the continental U.S.
• Perform light manual labor as required, including:
  • Climbing ladders
  • Pulling and running network cabling
  • Assisting with equipment installations

Required Qualifications

• Proven experience providing Level 2–3 desk side or technical support.
• Knowledge of Windows environments and Microsoft 365 (O365).
• Solid networking knowledge, including routers, switches, and wireless networks.
• Working knowledge of Cisco products.
• Experience supporting users in remote or field-based environments.
• Ability to work independently and make decisions without supervision in the field.
• Strong team-player mindset — able to collaborate, share knowledge, and support peers when working in the corporate office.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience in oil & gas, industrial, or field-based IT environments.
• Certifications such as CompTIA A+, Network+, Cisco, or Microsoft certifications.