Desktop Support Engineer

Key Responsibilities

• Provide end-user technical support for desktops, laptops, servers, mobile devices, and peripherals.
• Troubleshoot hardware, operating systems, software applications, connectivity, and access issues.
• Deliver onsite and remote support using remote desktop assistance tools.
• Research, diagnose, resolve, or escalate technical incidents through multiple service channels.
• Support enterprise collaboration and communication platforms including Zoom, MS Teams, and Slack.
• Manage incidents, requests, and service workflows through ServiceNow.
• Perform software deployment, imaging, patching, and device management using SCCM and Jamf.
• Utilize automation and scripting tools to improve operational efficiency and issue resolution.
• Maintain accurate documentation and communicate status updates to stakeholders.
• Support employee productivity in headquarters, regional offices, distribution centers, stores, and remote environments.

Required Skills

• Workstation and server troubleshooting.
• Hardware diagnostics and repair.
• Windows and macOS support.
• Remote desktop support tools including Nextthink.
• ServiceNow ticket management.
• SCCM administration and software deployment.
• Jamf device management.
• Automation and scripting.
• Zoom, Microsoft Teams, Slack support.
• Active Directory and user account support.
• Strong customer service and communication skills.
• Multitasking and problem-solving abilities.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate business needs.

Benefits

Health insurance, retirement plan, paid time off, and professional development opportunities.

Qualifications

4-5 years of experience providing workstation and server troubleshooting support in fast-paced enterprise environments.

Skills

Workstation and server troubleshooting.

Hardware diagnostics and repair.

Windows and macOS support.

Remote desktop support tools including Nextthink.

ServiceNow ticket management.

SCCM administration and software deployment.

Jamf device management.

Automation and scripting.

Zoom, Microsoft Teams, Slack support.

Active Directory and user account support.

Strong customer service and communication skills.

Multitasking and problem-solving abilities.

About the Role

IT support professional with 4-5 years of experience providing workstation and server troubleshooting support in fast-paced enterprise environments. Skilled in diagnosing and resolving hardware, software, network, and application issues for onsite and remote users. Experienced supporting corporate offices, retail locations, distribution centers, and remote employees while delivering high levels of customer satisfaction and technical service.

Requirements

4-5 years of experience providing workstation and server troubleshooting support in fast-paced enterprise environments. Skilled in diagnosing and resolving hardware, software, network, and application issues for onsite and remote users. Experienced supporting corporate offices, retail locations, distribution centers, and remote employees while delivering high levels of customer satisfaction and technical service.