Desktop Support Engineer

About the role

Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.

Responsibilities

• Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate.
• Write concise, informative tickets.
• Follow up on all tickets in a timely manner and follow through to resolution.

Requirements

• Experience in using ticketing systems.
• Writing technical support documentation.
• Computer proficiency with hardware and software technologies.
• Excellent customer service, verbal and written communication skills.
• The ability to multi-task, prioritize and work under pressure.
• Willingness to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience.

Skills

• Experience in using ticketing systems.
• Writing technical support documentation.
• Computer proficiency with hardware and software technologies.
• Excellent customer service, verbal and written communication skills.

Benefits

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Pay

N/A

Schedule

N/A