Desktop Support

About the role

We are seeking skilled technicians to support a life cycle refresh upgrade project for enterprise-wide technology hardware. Key responsibilities include troubleshooting, hardware imaging, and interacting with various technologies such as Altus Carts, Zebra Printers, and iPhones.

Responsibilities

• Troubleshoot and resolve hardware issues
• Perform imaging tasks as part of the upgrade process
• Interact with and support various technology types including Altus Carts, Zebra Printers, and iPhones

Requirements

General technical competency is essential, along with excellent customer service skills, a positive attitude, attention to detail, and reliability. Soft skills are equally important.

Qualifications

While not specified, we are looking for candidates with relevant experience in IT support and a strong background in hardware and software troubleshooting.

Skills

• Troubleshooting
• Hardware
• Imaging

Benefits

Eligibility for benefits varies and depends on job classification and length of employment. Potential benefits include:

• Medical, dental, and vision coverage
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan
• Life insurance (voluntary)
• Short and long-term disability coverage
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, sick leave)

Pay and Benefits

The pay range for this contract position is $16.00 - $17.00 per hour. Benefits are subject to change and may vary depending on eligibility criteria.

Job Type & Location

This is a Contract position based in Ann Arbor, MI. The position is fully onsite.

About TEKsystems

TEKsystems is a leading provider of technology services. We help clients transform their businesses through strategy, design, execution, and operations. We are a team of 80,000 professionals working with over 6,000 clients, including 80% of the Fortune 500.

About TEKsystems Global Services

TEKsystems Global Services is a leading provider of business and technology services. We help customers transform through strategy, design, execution, and operations. We are a team of 80,000 professionals working with over 6,000 customers, including 80% of the Fortune 500.

Application Deadline

The position is anticipated to close on July 31, 2026.

San Francisco Fair Chance Ordinance

For positions in the city and county of San Francisco, we consider qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI)

We may use AI to support parts of our hiring process, including sourcing, screening, and evaluating candidates. Final decisions are made by our hiring team.