Desktop Support

Role

We are hiring a Desktop Support Technician!

About the role

Supporting: Large Financial Services Client
Location: Onsite – Pensacola, FL
Assignment Type: Contract Only
Duration: ~20 months (40 hrs/week, day shift)

Role Overview

This is an excellent opportunity for an early-career IT professional who enjoys hands-on technical work, helping end users, and being part of a collaborative, fast-moving team. You’ll play a key role in keeping systems, devices, and users up and running in a fully onsite environment. If you’re looking to strengthen your desktop support skills, gain long-term stability, and work alongside a supportive team, this role is for you.

Key Responsibilities

• Provide onsite desktop and technical support to end users
• Troubleshoot hardware, software, and peripheral issues using ticketing systems (ServiceNow)
• Support Windows 10 environments and Microsoft Office/365 applications
• Manage user accounts and access via Microsoft Active Directory
• Perform desktop imaging and deployments (MDT, LTI, ZTI)
• Support printers and peripherals (HP, Canon, Toshiba)
• Deliver excellent customer service with patience and a team-first mindset
• Work efficiently in a fast-paced, service-oriented environment

Qualifications

• 1+ year of experience in desktop or technical support (or equivalent hands-on experience)
• Working knowledge of Windows 10, Active Directory, and Office 365/Outlook
• Familiarity with ticketing systems such as ServiceNow
• Strong interpersonal and customer service skills
• Ability to work onsite, full time, during day-shift hours
• Legally authorized to work in the United States without current or future employer sponsorship

Compensation and Benefits

The pay rate for this position is between $20.00 and $24.75 per hour. Please note that the final rate may be contingent on experience and other factors.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.