Desktop Support Apprenticeship
Who We Are
The University of Michigan's College of Literature, Science, and the Arts is dedicated to fostering curiosity and innovation. We aim to discover answers to the most pressing questions of our time through the lens of science and society.
Job Summary
The University of Michigan's College of Literature, Science, and the Arts is seeking a Desktop Support Specialist Apprentice to join a dynamic team of professionals. The role offers a starting salary of $40,500, which increases to $43,500 after completing training, certifications, and six months of on-the-job training.
Responsibilities
- Demonstrate quality service and accountability while resolving incidents, meeting customer needs, and exceeding expectations
- Establish customer and team relationships using effective communication and collaboration skills
- Update current tickets promptly, prioritize incoming tickets and existing work, and complete tickets within acceptable time frames
- Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices
- Track computer systems and device inventory to record accurate data for asset management
- Analyze, plan, and implement system maintenance, including software patches and upgrades
- Monitor systems for availability, error conditions, and performance
- Participate in cross-organizational projects that ensure our environment is up-to-date and secure
About You
- Loves to tinker and enjoys tackling new challenges
- Willing to ask questions, seek input, and advocate for answers to find the root cause of technical problems
- Wants a role where they are provided a wide variety of opportunities to build their skill set
- Works well with people and collaborates with others
- Has excellent written and verbal communication skills
- Takes an active partnership with the people in their community to solve technical problems
- Is detail-oriented and can manage many tasks at once
- Finds working in a dynamic environment enjoyable
- Can pick up, manage, and close support tickets in a timely manner
- Takes time each week to address administrative tasks
- Thrives in an environment where every day is a little bit different
Required Qualifications
- Through training can identify causes of simple technical problems and can provide practical solutions
- Can install software and troubleshoot basic issues
- Communicates both verbally and written in a respectful & attentive manner tailored to each customer's needs
- Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
What You'll Do
The LSA Technology Services Desktop Support team supports faculty, staff, and students within the College of Literature, Science & the Arts. Tasks may include building new computers, software refreshes, troubleshooting classroom computers, VR machines, and wireless video systems.
Required Qualifications
- Through training can identify causes of simple technical problems and can provide practical solutions
- Can install software and troubleshoot basic issues
- Communicates both verbally and written in a respectful & attentive manner tailored to each customer's needs
- Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Additional Information
- Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department.
- Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.
- To learn more about the LSA Technology Services organization and services, visit https://lsa.umich.edu/technology-services/.
- To learn more about the LSA's Mission, Vision and Values, please visit https://lsa.umich.edu/strategicvision.