Desktop Support Analyst I

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
• Affix networking problems remotely and in-house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JACAM technology help desk.
• Answer, support, resolve, and document end user technology problems via phone, email, or direct contact.
• End User Support - Installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
• Support, monitor, test, and troubleshoot computer hardware and software problems.
• Vendor Support - Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Qualifications

• 2 years of experience supporting Windows desktop/laptop PCs.
• Solid understanding of Active Directory/Microsoft Exchange.
• Experience installing software, patches, updates on desktop computers and laptops.
• Experience troubleshooting basic network, software, printing problems.
• Must be flexible and able to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
• Able to meet deadlines and manage stress effectively in high-pressure situations.
• A strong sense of discretion and confidentiality required.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.