Desktop Support Analyst

Primary Responsibilities

• Provide in-person and remote troubleshooting for hardware (PCs, laptops, mobile, printers) and network issues.
• Install, configure, and patch operating systems and enterprise applications.
• Handle employee onboarding/offboarding, including equipment setup and access provisioning.
• Manage IT inventory and maintain detailed incident documentation in the ticketing system.
• Ensure all systems align with Company Security Policies And Data Protection Standards.

Qualifications

• Educational Background: 25 years of desktop or technical support preferred, with a Bachelor's in IT or an equivalent technical background.
• Core Technical Skills: Proficient in Windows 11, Microsoft 365, Active Directory, and endpoint management.
• Tools: Hands-on experience with ticketing systems (ServiceNow, Jira, etc.); Azure/AWS knowledge is a plus.
• Problem Solving: Strong hardware/software troubleshooting and multi-tasking abilities.
• Soft Skills: Team-oriented with excellent communication, customer service, and a proactive approach to learning.

LIM is an independent, 100% employee-owned investment firm managing over $23 billion in fixed income, equity, and alternative investment strategies. We manage separate accounts for our nationally based, institutional clients. LIM is a certified Women’s Business Enterprise and an equal opportunity employer. LIM provides a small firm environment with comprehensive investment industry exposure. In addition to salary, we offer an attractive benefits package.