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Jobs · Information Technology · California

Desktop Support Analyst- 2 Positions Available

California State University, Long Beach · Long Beach, CA · 2 mo ago
Information Technology$6k/moInternship

Job Summary

The Desktop Support Analyst is a key member of the Unified Technology Support organization, which provides desktop and customer support services for Division of Information Technology supported customer groups. The incumbent is responsible for resolving support requests from customers. This position provides functional administration of enterprise systems including email, listserv, Active Directory, campus print servers, and Mobile Device Management (MDM) tools. Performs customer support services including maintaining computing hardware and software systems by ensuring system proper system functionality, software updates, and resolving technical issues including Campus Computing Account issues. Diagnose, troubleshoot and resolve technical problems, which may include training, consultation, and technical/end-user documentation. The incumbent works in a dynamic, fast-paced environment to provide service in-person, on-line (chat, email, etc.), over the phone, through help desk tickets, and self-service.

Key Responsibilities

  • Configure and deploy desktop PCs and software to end users
  • Provide systems support for network resources
  • Maintain library of documentation and inventory of assets
  • Test and evaluate desktop and software
  • Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment
  • Maintain a professional demeanor
  • Maintain IT professional standards of anonymity for data that resides on campus servers and computer systems
  • Maintain confidentiality of all information
  • Attend and participate in departmental and team meetings
  • Perform other duties as assigned to meet the needs and objectives of the department and/or division

Knowledge, Skills, and Abilities

  • Experience providing support on Windows desktop operating systems
  • Experience and proficiency in configuration and deployment of MacOS desktops and laptops
  • Experience in setting up and configuring Windows Server 2008 and 2012 OS
  • Familiarity with virtual technology such as VMWare and Hyper-V
  • Ability to install and maintain Windows workstations
  • Ability to configure Windows file and print services
  • Ability to provide desktop support to the division of Administration and Finance
  • Ability to write technical documentation, implementation plans, and end-user procedures
  • Ability to install and optimize network access clients, DHCP services, and interface adapters
  • Ability to install and configure email clients, Internet Browsers, and productivity software
  • Knowledge of TCP/IP protocols
  • Maintains professional appearance and demeanor
  • Ability to communicate with an ethnically and culturally diverse campus community
  • Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures
  • Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence"

Education and Experience

Equivalent to a bachelor's degree in computer science, Information Systems, Educational Technology, Communications, or a related field and two years of related experience required.

Licenses

A valid CA Driver's License required to drive University's electric cart.

Compensation

Hiring Range: $5,787 (Step #1) – $6,021 (Step #3) per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: $5,897 (Step #1) – $8,430 (Step #20) per month.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Employees appointed at least half-time (.50 FTE) for more than six months and one day are eligible for full benefits, which may include:

  • Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual
  • Health Coverage: A variety of medical, dental, and vision plans
  • Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans
  • Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit
  • Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families
  • Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance

Schedule

1.0 time-base, 40 hours per week. This is a regular/probationary position.

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