Desktop Support Analyst II

About the Role

For more than a century, Ottobock has pursued the mission of helping people living with limb loss, limb difference, or mobility challenges maintain or regain their freedom of movement. We do this through the development of leading prosthetic, orthotic, and wheelchair innovation, and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it. We have a great opportunity for a Desktop Support Analyst II to join our team onsite in Austin, TX!

Responsibilities

• Perform day-to-day IT support needs of the business according to service level targets and objectives as specified by management.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Identify and recommend to management proactive system and application enhancements for business improvements with a cost-benefit approach.
• Perform software and application installation, and upgrades.
• Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.
• Track, prioritize, and document requests using a support desk ticket system.
• Administer phone systems including hardware, softphone, voicemail, and cellular.
• Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
• Work as a team member with other technical staff.
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.
• Document all aspects of work including network problems and resolutions for future reference.
• Other duties as assigned.

Qualifications

• Minimum of 3 to 5 years of recent experience in an information technology support role required.
• Two- to four-year degree preferred; additional training or certifications desired.
• ITIL Foundation v3 certification desired.
• Ability to install, configure, and maintain business computers, networks, and related hardware and software.
• Strong knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Skill in organizing resources and establishing priorities.
• Strong interpersonal skills for working with clients.
• Must have a “Can do” attitude, be a good listener, take constructive criticism, and work well in a team environment.
• Must be a self-starter and an analytical problem solver.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave