Desktop Services System Administrator (Level I and II)

Position Overview

TAP Engineering is seeking System Administrators at the I and II levels to provide Infrastructure Server and Desktop Sustainment services in support of High Performance Computing (HPC) environments.

Technical Environment

• Custom Linux-based workstations and desktops
• Enterprise desktop and workstation hardware
• Monitors and display systems
• KVM switches
• Peripheral devices (keyboards, mice, media converters, etc.)
• Printers and multifunction devices (HP, Dell, Lexmark, etc.)
• Structured cabling (Ethernet, fiber, serial, VGA, DVI, HDMI, DisplayPort, etc.)
• Client/server, storage, and network devices
• Linux, Unix, and Windows operating systems

Key Responsibilities (All Levels)

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Support installation, deployment, integration, configuration, tuning, and operational support of workstation hardware and peripherals
• Perform day-to-day system operations, monitoring, and incident response
• Manage daily configuration and operational health of desktop systems
• Aid users with accessing and using IT systems
• Provide Tier 1 and Tier 2 support based on experience level
• Escalate issues appropriately and communicate status to Government and internal stakeholders
• Optimize system performance and resource utilization
• Maintain accurate system documentation and operational records
• Follow Government-defined ticketing, change management, and operational procedures

Level Differentiation

• System Administrator I (Entry-Level)
• Focus: Execution, Tier 1 support, and foundational desktop operations
• Perform routine desktop and workstation support tasks under supervision
• Provide Tier 1 (Help Desk) support and basic Tier 2 escalation assistance
• Supports installation and configuration of workstations and peripherals
• Aids users with system access and basic troubleshooting
• Performs standard maintenance, patching, and documentation
• Supports cabling, hardware setup, and device integration
• Escalates complex issues to mid-level administrators
• System Administrator II (Mid-Level)
• Focus: Independent operations, Tier 2 ownership, and advanced troubleshooting
• Independently administers desktop and workstation environments
• Provides Tier 1 and Tier 2 support, including advanced troubleshooting
• Performs root cause analysis and remediation
• Manages daily configuration and operational health of desktop systems
• Supports Linux, Unix, and Windows desktop environments
• Executes system deployments, upgrades, and transitions
• Executes detailed analysis and feedback for escalated incidents
• Supports dispatch operations for hardware-related issues
• Configures and manages operating systems and device integrations
• Implements system enhancements to improve reliability and performance
• Serves as an escalation point for junior administrators

Required Qualifications (All Levels)

• Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
• DoD 8570 IAT II certification
• Experience supporting desktop or workstation environments
• Experience supporting Linux-based or Unix-based systems
• Familiarity with enterprise IT infrastructure
• Strong troubleshooting and documentation skills
• Strong verbal and written communication skills
• Ability to work effectively in a 24/7 operational environment (as required)
• Ability to collaborate with Government and contractor personnel

Benefits Overview

• Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
• Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
• Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
• Dental & Vision: Employer-paid plans with optional enhancements
• Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Flexible Spending Accounts: Healthcare and dependent care FSAs
• Tuition Reimbursement: Up to $36,000 per year for approved coursework
• Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
• Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses

Clearance Requirement

This position requires the ability to obtain and maintain a Top Secret/SCI security clearance with Full Scope Polygraph, based on a current Single Scope Background Investigation (SSBI/SBI).

Additional Information

By submitting your resume for this position, you acknowledge and agree that TAP Engineering may share your resume and related application materials with its subsidiaries and affiliated companies for consideration for other available positions.

TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.