Desktop Service Technician- Flint, MI

This role is an onsite work opportunity in Flint, MI.

About the Role

• Imaging of laptop and desktop devices
• Perform break-fix repair as needed
• Ticket queue management – manage ticket queue, coordinate work, and close tickets in a timely manner with proper notes
• Ticket notation – note tickets using the provided template
• Ticket assignment – if a ticket needs re-assignment, enter notes and reason for re-assignment
• Escalation – use escalation paths set by Insight and the client
• Stockroom repair – responsible for meeting the Stockroom Repair service level agreement (SLA); repairs are completed once the machine is fully operational and has a valid base image
• Asset management – follow Asset Management protocols and deliverables; failure to comply may result in client penalties and performance evaluations
• Updating asset – update asset dispositions the day equipment is processed
• Data certification – complete data certifications; review and mitigate any discrepancies, documenting reasons for them
• Parts ordering – order parts and return warranty parts accordingly; failure to return parts on time may impact performance evaluation
• Disposal – coordinate and provide accurate data for disposal items

Requirements

• Minimum 5 years’ experience
• Ability to lift 50 pounds without restrictions
• Service Now experience
• Able to repair laptop and desktop units, including: batteries, screen repair, motherboards, etc.
• Ability to work independently
• General PC troubleshooting skills

Benefits

• Freedom to work from another location—including international—for up to 30 consecutive calendar days per year

Insight offers a comprehensive benefits package guided by core values of Hunger, Heart, and Harmony, supporting both personal and professional growth.

Pay

Up to $35/hour depending on experience