Desktop Management - Infrastructure Services (IS)-Nashville, TNFrom Day 1 OnsiteImmediate Interview

Role Description

Must-Have:

• Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Migrating servers from Windows XP to Windows 7 or higher platform
• Maintain client databases with up to date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Use call logging system to accurately record telephone requests
• Good-to-Have:
• Complete software packaging per the information listed in the package requirements form and activities to required timelines
• Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure package operates successfully in the customer environment
• Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation
• Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process
• Update workflow management tools to ensure all Software Distribution activities are tracked and recorded
• Report any issues that may compromise the distribution timeframes or success
• Perform software distribution remediation on unsuccessful endpoints per account procedures
• Provide deployment reports, drive actions with relevant teams to make sure 100 success ratio is achieved
• Perform monthly patching and ensure 100 compliance
• Strong Problem Solving and Analytical skills
• Excellent communication (written/oral) presentation skills
• Ability to interact with internal/external clients and handle escalations
• Highly committed to meet the business objectives
• Ability to build and maintain strong working relationships
• ITIL knowledge

Rohit Chauhan