Desktop EUC L1

Key Responsibilities

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure, and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environments and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-user data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations).
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices.
• Replace defective component cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables.
• Daily tape change in support of local Backup Routine in required sites.
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required

• Have good customer-facing skills and be well presented.
• Demonstrates independent and pro-active thinking.
• Builds effective relationships both within the team and across the business and Professional Services.
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Be organized and prioritize work appropriately.

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Able to replace defective parts, as identified by CLIENT.
• Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable.
• Excellent communications are mandatory in English and Local language.

Desired Educational Requirements

• Completion of CompTIA certifications—e.g.A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc.