Desktop EUC L1
Iron Systems, Inc · Irving, TX · Yesterday
Information TechnologyFull-time
Behavioral Skills Required
- Good customer-facing skills and well-presented
- Demonstrates independent and proactive thinking
- Builds effective relationships with both the CLIENT and End Client
- Able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice
- Able to work alone and unsupervised, taking the initiative when necessary
- Organized and prioritizes work appropriately
Technical Skills & Experience Required
- Experience of using an ITSM system
- Good working knowledge of Microsoft Windows operating systems and related Office applications
- Support experience of MACs beneficial
- Knowledge of mobile devices, in particular those running iOS and Android operating systems
- Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components
- Experience related to working in a distribution center is needed
Desired Educational Requirements
- Completion of CompTIA certifications—e.g., A+, Network+, etc.
- Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.