Desktop EUC L1

Mandatory Skills

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Buils effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Full vaccinated techs
• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.
• Working knowledge of Zebra printers and handheld scanners.
• Experience related to working in a distribution center is needed.
• Completion of CompTIA certifications—e.g., A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.

Skills

• Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices)
• IT Service Desk/Incident Management
• Network & Compute Support
• Software Installation & Upgrades
• ITIL/IMAC

Qualifications

• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.
• Working knowledge of Zebra printers and handheld scanners.
• Experience related to working in a distribution center is needed.
• Completion of CompTIA certifications—e.g., A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.