Desktop EUC L1
Iron Systems, Inc · Pleasant Prairie, WI · 5 days ago
Information TechnologyFull-time
Key Responsibilities
Pleasant Prairie WI - USA
- Provide on-site and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure, and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environments and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End-user data backup and restoration when required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by CLIENT Tech support will assist in troubleshooting the data center devices
- Replace defective component cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
- Import /Export tapes to the tape libraries as advised by CLIENT tech support.
Mandatory Skills
- Must have experience of using a call logging system.
- Must have good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, in particular Androids and iPhones
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts, as identified by CLIENT.
- Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
- Excellent communications are mandatory in English and Local language
- Completion of CompTIA certifications—e.g.A+, Network+, etc
- Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc
Technical Skills & Experience Required
- Must be fully vaccinated techs
- Must have experience of using a call logging system.
- Must have good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, in particular Androids and iPhones
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts, as identified by CLIENT.
- Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
- Excellent communications are mandatory in English and Local language
- Completion of CompTIA certifications—e.g.A+, Network+, etc
- Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc