Desktop Engineering & Endpoint Management

Duties/Responsibilities

• Own endpoint inventory accuracy and lifecycle management across ServiceNow CMDB, Microsoft Intune, and KACE.
• Define authoritative data sources and reconcile discrepancies between systems.
• Design and maintain automated CMDB population and lifecycle workflows.
• Ensure accurate tracking of device ownership, status, and compliance.
• Partner with IT Asset Management, Security, and End User Support to ensure audit readiness and reliable reporting.
• Serve as the technical authority for endpoint configuration and standards.
• Design, build, and maintain gold images, including traditional and modern cloud-based builds.
• Establish and enforce endpoint security baselines aligned with organizational and industry standards.
• Proactively manage endpoint risk related to vulnerabilities, configuration drift, and unsupported platforms.
• Act as platform owner for KACE (current state) and Microsoft Intune (future state).
• Develop and execute a phased migration strategy from KACE to Intune.
• Migrate policies, applications, and patching with minimal end-user disruption.
• Reduce tool overlap and establish Intune as the primary endpoint management platform.
• Own patching strategy for Windows, macOS, and third-party applications.
• Define patch SLAs based on risk and clinical impact.
• Automate patch deployment and compliance reporting.
• Partner with Information Security on vulnerability remediation and audits.
• Evaluate and recommend modern endpoint management solutions such as Windows Autopilot and cloud-based imaging.
• Identify opportunities to automate endpoint processes and improve deployment speed.
• Provide technical mentorship and escalation support to End User Support teams.

Requirements

• 5+ years of experience in endpoint or desktop engineering.
• Hands-on experience with Microsoft Intune / Endpoint Manager.
• Hands-on experience with KACE.
• Strong experience with ServiceNow CMDB population, reconciliation, and lifecycle workflows.
• Experience managing Windows 10/11 enterprise environments, application packaging, and patch management.
• Nice-to-Have: Experience with Absolute for device visibility and recovery, Armis for device discovery and risk insight, managing macOS and iOS/iPadOS devices, healthcare or other regulated industry experience.