Desktop Architecture Engineering Manager

Work you’ll do

• Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale.
• Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services.
• Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions.
• Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience.
• Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders.
• Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization.
• Possess hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes.

The successful candidate would possess these skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

• Services including:
• - Cyber Security
• - Technology Support
• - Technology & Infrastructure
• - Applications
• - Relationship Management
• - Strategy & Communications
• - Project Management
• - Financials
• - Customer Experience

Qualifications

• Required:
• - Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field.
• - Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience.
• - Minimum 1 year of previous people leadership or project management experience.
• - Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Preferred:
• - Experience with digital experience monitoring/management platforms and endpoint analytics tools.
• - Experience writing scripts or automation to execute remote remediation actions at scale.
• - Background in ServiceNow ticket analysis and issue trend identification.

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,600 to $200,600.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Inclusive Culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

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Equal Opportunity Employer

We’re committed to providing an inclusive and welcoming environment for all members of our workforce. Applicants and employees are provided equal employment opportunities regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, disability or any other characteristic protected by law. We strongly encourage veterans to apply.