Desktop Architecture Engineering Manager

Work you’ll do

• Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale.
• Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services.
• Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions.
• Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience.
• Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders.
• Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization.
• Possess hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes.

The successful candidate would possess these skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

• Services including:
• - Cyber Security
• - Technology Support
• - Technology & Infrastructure
• - Applications
• - Relationship Management
• - Strategy & Communications
• - Project Management
• - Financials
• - Customer Experience

Qualifications

• Required:
• - Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field.
• - Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience.
• - Minimum 1 year of previous people leadership or project management experience.
• - Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Preferred:
• - Experience with digital experience monitoring/management platforms and endpoint analytics tools.
• - Experience writing scripts or automation to execute remote remediation actions at scale.
• - Background in ServiceNow ticket analysis and issue trend identification.