Desktop Engineer
About the role
Provide responsive technical support to users via in-person, phone, and ticketing channels.
Troubleshoot hardware, software, and network issues to quickly restore productivity.
Install, configure, and maintain systems, applications, and user access.
Track, document, and resolve support tickets while ensuring a high-quality user experience.
Support system enhancements, testing, and process improvements.
Train and guide users on technology tools and best practices.
Responsibilities
- Provide responsive technical support to users via in-person, phone, and ticketing channels.
- Troubleshoot hardware, software, and network issues to quickly restore productivity.
- Install, configure, and maintain systems, applications, and user access.
- Track, document, and resolve support tickets while ensuring a high-quality user experience.
- Support system enhancements, testing, and process improvements.
- Train and guide users on technology tools and best practices.
Requirements
- Bachelor’s degree in computer science, or related field, or High School diploma and equivalent relevant work experience required.
- 2–3 years of experience supporting hardware/software in a LAN/WAN environment.
- Experience troubleshooting desktops, applications, and basic networking issues.
- Familiarity with Microsoft 365 tools and environments.
- Strong customer service mindset and communication skills.
- Ability to manage multiple priorities and adapt in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Desire to live Slide's Core Values.
Qualifications
- Bachelor’s degree in computer science, or related field, or High School diploma and equivalent relevant work experience required.
- 2–3 years of experience supporting hardware/software in a LAN/WAN environment.
- Experience troubleshooting desktops, applications, and basic networking issues.
- Familiarity with Microsoft 365 tools and environments.
- Strong customer service mindset and communication skills.
- Ability to manage multiple priorities and adapt in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Desire to live Slide's Core Values.
Skills
- Technical support skills.
- Problem-solving skills.
- Customer service skills.
- Microsoft 365 proficiency.
Benefits
The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!
Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders.
From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...
Lifestyle Spending Account - Set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
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