Desktop Engineer

Responsibilities

• Create standard desktop configurations and automated software packages to ensure the enterprise desktop systems can be supported and patched using industry standard solution sets
• Assess current practice, research and recommend those vendor solutions that provide for efficient application software distribution, patch management, desktop security, remote support and other enterprise desktop tools and utilities
• Implement, document, and maintain desktop security standards as directed by the IT security policies
• Implement and maintain the comprehensive testing environment that will become the standard for evaluating desktop hardware, operating systems and hosted applications, service packs and patches, security configurations and image deployment
• Develop reports for management on the audit analysis of desktop license, software and hardware compliance, operating systems and hosted application software distribution by location
• Maintain a stable computing environment for all desktop and laptop computers used in support of business processing requirements (e.g., management, remote control, and hardware/software inventory)
• Perform Quality Assurance testing of packages, application configurations, images and configuration performance using manual and automated testing tools
• Set up, test, document, maintain and oversee of a stable computing environment for all desktop and laptop computers used in support of business processing requirements (e.g., management, remote control, and hardware/software inventory)
• Perform analytical technical and administrative work in the planning, design and installation of new and existing user computer systems
• Develop and institutionalize standard operating procedures and maintain a strong documentation library
• Provide guidance and training to members of the team

Qualifications/ Knowledge/ Experience

• B.A./B.S. and 10 years of relevant IT work experience
• Minimum of 5 years most recent experience working in capacity as desktop/systems engineer of a company comprised of 1000+ computer users
• Minimum of 5 years most recent experience developing, testing, implementing and maintaining desktop imaging, packaging and deployment solutions in a distributed environment
• Minimum of 1 year experience with management of Windows 7 Enterprise Operating System in a Distributed Enterprise Environment
• Certification as or working knowledge of ITIL V3 Foundations preferred
• Knowledge of Asset, Change and Release Management Processes required
• Working knowledge and understanding of Microsoft Active Directory and Group Policy implementation required
• Broad expertise configuring and troubleshooting a wide range of desktop software and components, including MS Office and productivity applications, Anti-Virus and systems management components, and various enterprise client components
• Expert knowledge of Microsoft Windows Operating Systems such as XP and Windows 7 Enterprise
• Experience with Windows security model, including NTFS file system, User Rights, Services, and Active Directory objects
• Technical knowledge and understanding of software packaging technologies such as MSI and others
• Technical knowledge and understanding of scripting technologies such as VBS and CMD/Batch
• Technical knowledge and understanding of imaging technologies such as Ghost and Sysprep
• Experience with Windows Server Update Service
• Experience with automated and manual testing methods and tools
• Experience with virtual desktop infrastructure solutions such as VMware View preferred
• Knowledge of server virtualization technologies focusing on VMWare/ESX preferred
• Experience with Citrix and related thin client technologies preferred
• Self-motivated, with the ability to work in both a team environment and individually
• Ability to apply the principles of analytical and critical thinking skills and other professional practices to diagnose or define problems, collect data and solve abstract problems with widespread unit or organization impact
• Able to effectively prioritize tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Highly self-motivated and directed, with keen attention to detail
• Able to present ideas in user-friendly language