Desktop & Client Support Technician

About the role

WakeMed is hiring a Desktop & Client Support Technician to provide technical support for end‑user devices, software, peripherals, and audio visual (AV) equipment across WakeMed locations. The role ensures a seamless technology experience for team members by troubleshooting issues, supporting hardware deployments, maintaining AV systems, and delivering exceptional customer service.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, tablets, printers, mobile devices, peripherals, and AV equipment across the organization.
• Provide hands‑on technical support to end users in person, remotely, by phone, and through email to resolve hardware and software issues quickly and effectively.
• Support and maintain audio visual and video‑conferencing technologies, including cameras, projectors, display screens, microphones, and conference‑room equipment.
• Coordinate with the IT Service Desk, Network Services, Infrastructure Services, IT Security, and other technology teams to resolve issues and ensure operational excellence.
• Perform preventative maintenance, device lifecycle management, print‑queue support, hard‑drive encryption, degaussing, and other technical support activities.

Qualifications

• High school diploma or equivalent required; Associate’s degree in Information Technology, Computer Science, or a related field preferred.
• Two years of experience supporting technology in an Information Services environment and working within a large‑scale user environment.
• Experience troubleshooting Windows‑based workstations, mobile devices, printers, peripherals, and AV technologies.
• Strong customer service skills with the ability to communicate technical information clearly and professionally.
• Healthcare or multi‑hospital system experience and networking‑related certifications are a plus.

Education

• High School Diploma or Equivalent – required
• Associate’s Degree in Information Technology – preferred
• Associate’s Degree in Computer Science – preferred

Experience

• 2 years in Information Technology – Information Services (required)
• 2 years in a large‑scale user environment (required)
• 2 years in healthcare – multi‑hospital system (preferred)

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well‑being of the community, WakeMed is committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.