Desktop And Mobility Support

Roles & Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI.
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks.
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices.
• Manage the Security compliance health status of end user workstations.
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team.
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device.
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities.
• Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot.
• L2 Workstations operational support.
• Monitor and report on User experience.
• Report on Workstation image deployments and patch compliance metrics.

Qualifications

• BACHELOR OF COMPUTER SCIENCE

Pay

Salary Range $70,000-$80,000 years

Benefits

TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.