Desktop and Mobility Support

About the role

This role involves providing remote desktop level L2 troubleshooting of end user issues, taking remote control of Laptop/Desktop/VDI, and solving technical issues related to Windows 10/11, iOS, and Mac operating systems.

Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
• Solve technical issues related to Windows 10/11, iOS, and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate incidents and tasks
• Deploy device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configuration of end user devices
• Manage the security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnose, troubleshoot, resolve, and escalate supported software, hardware, and peripheral incident calls assigned from the Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to provide solutions
• Deploy, monitor, and report on device drivers, including BIOS and utilities
• Support Windows 11 feature upgrade using modern management techniques - Intune/Auto Pilot
• Monitor and report on user experience
• Report on workstation image deployments and patch compliance metrics

Requirements

Bachelor of Computer Science degree required.

Skills

• Technical/Functional Skills: Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support
• Working knowledge of enterprise ticketing tool like ServiceNow

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Pay

Salary Range: $60,000 - $65,000 per year