Desktop Admin 2

PACCAR is a Fortune 500 company established in 1905, recognized as a global leader in the commercial vehicle, financial, and customer service fields. With internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks, PACCAR designs, manufactures, and supports high-quality light-, medium-, and heavy-duty trucks, advanced diesel engines, and provides customized financial services, information technology, and truck parts.

Dynacraft, a PACCAR Company headquartered in McKinney, TX, is a diversified global manufacturer of PACCAR medium and heavy-duty truck parts sold under the Kenworth, Peterbilt, and DAF nameplates. For over forty years, Dynacraft has supplied high-quality components, subassemblies, and specialized services to PACCAR’s truck manufacturing and service parts divisions. Manufacturing facilities are located in Louisville, KY, and McKinney, TX.

About the role

The Desktop Admin will support manufacturing IT operations and client IT operations, maintaining IT hardware and software integrated into manufacturing processes and providing IT support for administrative personnel. This role includes Tier 1 support and triage for server and network infrastructure, troubleshooting issues, identifying root causes, and escalating to other support teams as needed. Interpersonal contact will include local and division management, IT Division staff in Renton, and other PACCAR division personnel.

Responsibilities

• Respond to and resolve incidents and service requests related to IT hardware and software, including PCs, mobile devices, and printers.
• Provide Tier 1 coverage for server, network, and data storage systems.
• Monitor and maintain availability and performance of IT systems.
• Identify and implement continuous improvement to IT processes and procedures.
• Collaborate with other IT teams to ensure smooth operation of IT systems.
• Maintain documentation of IT processes and procedures.
• Ensure compliance with IT service management best practices and industry standards.
• Perform other duties as assigned.

Qualifications

• Good verbal and written communication skills.
• Self-motivated, well-organized, flexible, and able to handle the pressure of a high-volume operation.
• Ability to effectively work with employees at all levels of the organization.
• ITSM – IT Service Management experience, including incident, request, and problem management.
• Experience supporting end users through ITIL processes.
• IT Asset Management – Tracking and managing the lifecycle of hardware and software assets.
• Windows Desktop Support – OS deployment, patching, and troubleshooting.
• PC Hardware Support – Diagnosing and repairing computer hardware components.
• PC Software Support – Installation, upgrade, and support for end-user software, including Microsoft Office suite.
• Windows Server Support – Managing file server shares and permissions, print server, and shared printer management.
• Client Network Support – Managing and supporting client network devices, including layer 1 and 2 troubleshooting, static addressing, VOIP, and wireless device configuration.
• Mobile Device Management – Deployment, management, and support of Apple mobile devices.
• Active Directory Management – Management of AD group, user, and computer/server objects.
• Ability to crawl under/over spaces; ability to lift up to 50 lbs.
• Ability and willingness to work a flexible work schedule.

Skills

Additional knowledge in one or more of the following areas will be a plus:

• Manufacturing and Distribution Technologies
• Barcode scanning and printing, including label creation, scanner configuration, label printer setup, and hardware repair.
• Pick-to-light hardware repair and configuration.
• Virtualization – Experience working in a virtualized environment, VM management, and troubleshooting using virtual server management tools (VMWare vCenter).
• Scripting – PowerShell experience.

Education

• 1-3 years of IT experience preferred.
• Bachelor’s degree in computer science, information technology, or related field preferred.
• Industry Certifications: Microsoft, CompTIA, ITIL Foundation certifications desired.

Benefits

• Competitive salary and 401k with up to a 5% company match.
• Fully funded pension plan providing monthly benefits after retirement.
• Comprehensive paid time off – minimum of 10 paid vacation days, 12 paid holidays, and sick leave.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short- and long-term disability program.
• Life and accidental death and dismemberment insurance.
• EAP services including wellness plans, estate planning, financial counseling, and more.
• Global Fortune 500 company with growth and development opportunities.
• Work alongside experienced, goal-oriented colleagues recognized as experts in their field.