Desktop Administrator

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for hardware, software, operating systems, and peripheral devices.
• Diagnose and resolve desktop, laptop, printer, and application-related incidents both remotely and onsite.
• Perform system imaging, deployment, configuration, upgrades, and replacement of end-user devices.
• Troubleshoot hardware failures and conduct diagnostics on desktops, laptops, and related equipment.
• Execute service requests and incident management activities while maintaining detailed documentation.
• Support remote users by troubleshooting technical issues and coordinating equipment shipments for repair or replacement.
• Contribute to the planning, deployment, and rollout of new desktop technologies and end-user systems.
• Participate in departmental and cross-functional IT projects, including hardware refreshes, migrations, and technology implementations.
• Maintain accurate asset inventory records and ensure compliance with asset management processes.
• Execute hardware and software asset management procedures throughout the device lifecycle.
• Develop, maintain, and contribute to knowledge base documentation, standard operating procedures, and technical documentation.
• Monitor desktop support activities to ensure compliance with established processes, standards, and best practices.
• Assist with procurement planning for desktop hardware, software, and related technology solutions.
• Provide technical guidance and mentorship to junior desktop support staff.
• Assist with end-user training and technology adoption initiatives.
• Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution.

Required Qualifications

• 3+ years of experience in Desktop Support, Desktop Administration, End User Support, or IT Support environments.
• Strong experience supporting Windows 10/11 operating systems.
• Experience with PC imaging, deployment, hardware diagnostics, and device lifecycle management.
• Knowledge of desktop hardware, software installation, patching, and troubleshooting.
• Experience working with ticketing systems and service management processes.
• Familiarity with remote support tools and supporting distributed workforces.
• Experience with asset management and inventory tracking.
• Strong documentation, problem-solving, and organizational skills.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Familiarity with Active Directory, Microsoft 365, and endpoint management tools.
• Experience leading desktop deployment or refresh projects.
• Knowledge of ITIL-based service delivery practices.
• Experience with hardware and software procurement processes.

Skills

• Desktop Administration
• Desktop Support
• Windows 10/11
• PC Imaging & Deployment
• Hardware Diagnostics & Troubleshooting
• Asset Management
• Remote Support
• Ticketing Systems
• Microsoft 365
• End User Support
• Knowledge Base Documentation
• IT Project Support
• Device Lifecycle Management
• Customer Service & Communication

Pay

The pay range for this position is $25.00 - $30.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type: Contract. Location: Grand Rapids, MI. Application Deadline: Oct 3, 2026.

Workplace Type: Fully onsite position in Grand Rapids, MI.