Deskside Technician II

About the role

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. With over 35,000 employees across 40 countries, we operate in the Americas, Europe, Africa, Australia, and Asia.

Responsibilities

• Provide Windows 11, Microsoft Office/365 suite, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT systems to end users
• Diagnose, troubleshoot, and implement fixes for a variety of technologies
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles and Best Business Practices
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• White glove support
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Requirements

• 2+ years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
• Excellent troubleshooting capability
• Ability to maintain composure while handling challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver's license
• Walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or Client location during shift
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Qualifications

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Benefits

• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training

About us

• Brazilian and privately owned company
• Agility, flexibility, and innovation are in our DNA
• Flat organizational structure which enables faster communication and decision making
• Work with brilliant minds, often within a global capacity