Deskside Technician II

Stefanini is a full‑service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises. The company employs over 25,000 people across 77 offices in 40 countries.

Responsibilities

• Provide desktop/laptop tech support for Mac and PC (Windows 7/10) in a large corporate environment.
• Support mobile devices, printers, scanners, wireless, VPN, and other peripherals.
• Install, move, add, change, and maintain IT equipment (including iMacs).
• Maintain repairs, spare parts, and components; manage inventory and conduct asset audits.
• Research and troubleshoot hardware and software problems; follow knowledge‑base articles.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the client’s ticketing tool.
• Perform backup, restoration, and migration of user data.
• Provide “Smart Hands” support for networking, server, and telecommunications technologies.
• Offer on‑call and after‑hours support as needed, including executive support.
• Travel to other client locations when required and perform other deskside service tasks.

Requirements

• Experience supporting macOS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware.
• Ability to maintain a positive attitude under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong interpersonal skills.
• Strong research and troubleshooting abilities for complex technical issues.
• Ability to prioritize and complete tasks with minimal supervision.
• Physical ability to walk, bend, stand for long periods, and lift equipment up to 50 lb.
• Willingness to learn new technologies.
• High School Diploma (required).
• Deskside/desktop/end‑user computer experience, ideally in a corporate environment.
• Proven ability to handle rapid‑response user support and to balance multiple tasks.

Qualifications

• A+ Certification (desired).
• Microsoft Certified Professional (MCP) (desired).
• ITIL Foundations (desired).
• Lean Six Sigma (desired).

Benefits

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance.
• Access to professional development e‑learning programs through Stefanini University and other virtual training.
• Opportunity to work with brilliant minds in a global capacity.
• Flat organizational structure that enables faster communication and decision‑making.
• Company culture emphasizing agility, flexibility, and innovation.
• Brazilian, privately owned company.